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Frequently Asked Questions (FAQ)
1. What types of furniture do you offer?**
We offer a wide range of luxury furniture, including wardrobes, sofas bed, sofas, bed set, and more. Each item is crafted to blend functionality with exquisite design.
2. Do you provide customization options?
No! Many of our pieces can not be customized in terms of size, finish, and fabric to suit your specific needs and preferences. Please contact our customer service for more details.
3. What is your return policy?
We accept returns within 30 days of delivery for items that are in their original condition. Please review our return policy for specific guidelines and instructions.
4. How long does delivery take?
Delivery times vary based on the item and your location. Typically, orders are processed within 7-15 days. We will provide you with an estimated delivery date when you place your order.
5. Do you offer assembly services?
Yes, we offer assembly services for many of our furniture pieces. Please inquire when placing your order for more information.
6. Can I see the furniture in person before purchasing?
I am sorry! We can not invite you to visit us we only sale online do not have display centre.But Our knowledgeable staff will be happy to assist you over emails or phone
7. What materials do you use in your furniture?
We use only high-quality materials, including solid woods, premium fabrics, and durable finishes, ensuring each piece is both beautiful and long-lasting.
8. How do I care for my furniture?
Care instructions vary by material. We provide detailed care guidelines with each purchase to help you maintain the beauty and longevity of your furniture.
9. Do you offer financing options?
Yes, we offer flexible financing options to make your purchase more accessible. Please check our financing page for details.
10. How can I contact customer service?
You can reach our customer service team via email, phone, or through our website’s contact form. We’re here to help with any questions or concerns you may have.
1. What types of furniture do you offer?**
We offer a wide range of luxury furniture, including wardrobes, sofas bed, sofas, bed set, and more. Each item is crafted to blend functionality with exquisite design.
2. Do you provide customization options?
No! Many of our pieces can not be customized in terms of size, finish, and fabric to suit your specific needs and preferences. Please contact our customer service for more details.
3. What is your return policy?
We accept returns within 30 days of delivery for items that are in their original condition. Please review our return policy for specific guidelines and instructions.
4. How long does delivery take?
Delivery times vary based on the item and your location. Typically, orders are processed within 7-15 days. We will provide you with an estimated delivery date when you place your order.
5. Do you offer assembly services?
Yes, we offer assembly services for many of our furniture pieces. Please inquire when placing your order for more information.
6. Can I see the furniture in person before purchasing?
I am sorry! We can not invite you to visit us we only sale online do not have display centre.But Our knowledgeable staff will be happy to assist you over emails or phone
7. What materials do you use in your furniture?
We use only high-quality materials, including solid woods, premium fabrics, and durable finishes, ensuring each piece is both beautiful and long-lasting.
8. How do I care for my furniture?
Care instructions vary by material. We provide detailed care guidelines with each purchase to help you maintain the beauty and longevity of your furniture.
9. Do you offer financing options?
Yes, we offer flexible financing options to make your purchase more accessible. Please check our financing page for details.
10. How can I contact customer service?
You can reach our customer service team via email, phone, or through our website’s contact form. We’re here to help with any questions or concerns you may have.
faq`s
Below are some common questions about shipping, returns, and exchanges
What is the minimum purchase amount for free delivery?
To qualify for free delivery, your purchase must total at least £200 and fall
within the green zone on our delivery map. Orders below this amount or outside
the green zone will incur additional shipping fees, which will be calculated at
checkout
How are delivery charges calculated for zones outside the green zone?
Additional shipping fees apply for deliveries to the red and blue zones. Our order system will automatically calculate these
charges and update the total cost before you complete your purchase at checkout.
What should I do if I cannot be home for the scheduled delivery?
If you cannot be at home at the time of delivery, please call us at +442080641170 as soon as possible to reschedule. Prompt
communication helps us avoid additional shipping charges and find a new delivery time that suits you.
What are the standard delivery hours?
Standard delivery hours are from 8 AM to 8 PM on working days. In rare instances, we may offer weekend deliveries. If available, we will notify you in advance and require accurate contact details to provide timely updates.
What happens if I'm not home at the time of delivery?
If you are not home at the agreed delivery time, a
minimum charge of £50 to £150 may apply for failed delivery. The exact fee
depends on the courier company. Deliveries are made to the doorstep only;
items are not carried upstairs.
Can I request to have my furniture assembled or installed?
Our delivery drivers do not offer assembly or installation services unless pre-arranged. If you require assembly or installation,
please notify us before the delivery date so we can make the necessary arrangements.
What is the return policy for damaged or incorrect items?
You can return damaged or incorrect items according to
our Refund Policy. The item must be unused, in its original packaging, and accompanied by a receipt. For non-damaged returns, specific conditions apply. Please refer to our Refund Policy for detailed information.
How do I track changes or updates to the Terms of Service?
You can review the most current version of our Terms of Service on our website. We reserve the right to update these terms, so please check periodically. Continued use of our website constitutes acceptance of any changes.
What is your policy on customer support?
We are dedicated to providing exceptional customer support. If you have any issues or questions regarding your order or our services, please contact us at slidingdoorwardrobe@gmail.com. Our team is committed to resolving any concerns and ensuring your satisfaction with
your purchase.
How can I request a refund or make a complaint?
For refund requests or complaints, please email us at info@slidingdoorwardrobe.com
with your order details and the nature of your request. We will review your case and respond promptly to address your concerns and process any applicable refunds
What if I need to change my order after it has been placed?
If you need to modify your order, please contact us as soon as possible. We can accommodate changes as long as the order has not already been processed for delivery. Once an order is in transit, we may not be able to make adjustments.
What should I do if I receive a defective product?
If you receive a defective product, please contact us immediately at slidingdoorwardrobe@gmail.com with photos of the defect and
your order details. We will arrange for a replacement or refund based on the nature of the defect and our Refund Policy.